inquiry

Please feel free to contact us with any questions about our products or services.

Please also check the "Frequently Asked Questions" before inquiring about products.

・If a problem occurs with the product, please contact us with your warranty card.

・If you wish to receive repairs from the manufacturer, you will need to provide proof such as a receipt with the warranty attached to verify the date of purchase.

・If the purchase date is unknown, the product is not covered by the warranty, so please contact the store where you purchased it.

Products purchased from sources other than authorized dealers (such as resellers) or second-hand goods (including flea market apps, auction purchases, etc.) are not covered by the warranty, regardless of whether they were purchased free of charge, since the usage and storage conditions are unknown.

* Inquiry reception hours: 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and the New Year holidays)